Where can the gift cards be purchased?
Gift cards can be purchased online at www.downtowndesmoines.com
In person at 700 Locust Street, Suite 100, Downtown Des Moines
On the phone (515) 286-4943
When can the gift cards be purchased?
Online - 24 hours per day, orders will be mailed Monday - Friday
In person - 8 a.m. - 4:30 p.m.
On the phone - 8 a.m. - 4:30 p.m.
What payment type(s) are accepted?
Online and on the phone: we accept MasterCard, Visa, Discover, American Express
In person we accept all of the above mentioned cards as well as cash, no personal checks - corporate checks only.
In what amounts can the gift cards be purchased?
The cards can be purchased in any denomination with a minimum of $10 and a maximum of $500.
Is there a limit to the number of gift cards that can be purchased?
No, there is no limit to the number of cards you can order. If you would like to make a large corporate order, please contact Amy Baker at 515-286-4919.
Can the gift cards be purchased online?
Yes, gift cards can be purchased at www.downtowndesmoines.com
Is there a fee to purchase a gift card?
Yes, there is a $1 activation fee per gift card. If you are ordering more than 10 cards your activation fee will be waived.
Where is the gift card accepted?
The gift card is accepted at more than 90 businesses in Downtown Des Moines. For a complete list of participating businesses click here.
Where is the gift card not accepted?
The gift card is only accepted at participating Downtown businesses. For a complete list of businesses click here. You cannot use the Downtown Gift Card outside of Downtown.
Does the gift card ever expire?
The Card does not expire and will retain a full balance for 1 year. During the 13th month after purchase, the Card will be charged an Account Maintenace Fee in increments of $2/month, until the balance is gone. Your current Card balance is available 24 hours a day online at www.getmybalance.com or by calling 800-755-0085.
Is there a fee to transfer the balance from one gift card to another?
Yes, there is a $1 fee to tranfer the balance of the gift card.
Are there different gift card design(s) available?
There is a winter design and a city skyline design available.
What happens to the unused remaining balance?
The Card does not expire and will retain a full balance for 1 year. During the 13th month after purchase, the Card will be charged an Account Maintenace Fee in increments of $2/month, until the balance is gone. Your current Card balance is available 24 hours a day online at www.getmybalance.com or by calling 800-755-0085.
What if the gift card is lost or stolen?
You may call the Downtown Community Alliance office to see if your card can be reactivated. If you have your card number, a new card can be issued for a fee of $5.
What are the Account Maintenance Fee (AMF) details of your program?
The Card does not expire and will retain a full balance for 1 year. During the 13th month after purchase, the Card will be charged an Account Maintenace Fee in increments of $2/month, until the balance is gone. Your current Card balance is available 24 hours a day online at www.getmybalance.com or by calling 800-755-0085.
Do you store cardholder data?
No.
Can the gift cards be mailed?
Yes, if purchasing your card online or over the phone, we will mail it to you.
Who is StoreFinancial?
StoreFinancial is an international payment systems processor based in Overland Park, Kansas (a suburb of Kansas City, Missouri) that offers the most comprehensive turn-key shopping center gift card program in the world.
How can a customer find the available balance on the gift card?
The value of the gift card will be written on the back of the gift card and may be listed with the materials that came with the gift card at the time of purchase. Other options include calling the number on the back of the gift card, check www.getmybalance.com, or visit the Customer Service Desk or Management Administration Office during normal business hours.
What if the gift card is declined?
If a transaction is declined, the customer should check the balance (see, “How can a customer find the available balance on the gift card?”), tell the cashier know how much is available on the gift card to use towards the purchase, and pay the remainder with another form of payment.
How are returns, exchanges, or disputes handled?
Merchants may credit gift cards, subject to their return policy, back to the gift card used to make the original purchase. For this reason, it is very important that customers keep gift cards and receipts. Funds credited by the merchant will be available 3-5 days after the return is processed. If the gift card is not present, the merchant may issue a store credit, store valued gift card or exchange. Please note that voided transactions may take up to 7 days to be credited back to the gift card’s available balance.
How can a customer track activity on the gift card?
Transaction history is available through www.getmybalance.com
Can the cardholder re-load the gift card by putting more money on it?
No, the gift card is not re-loadable. However, returns and credits can be applied.
What if the gift card is physically damaged?
Contact the shopping center management office or call the number on the back of the gift card.
Whom should a customer contact if the gift card status reads, “inactive,” when funds should be available?
Please contact the shopping center management office or call the number on the back of the gift card for more information.
Can other forms of payment be used with the gift card when making a purchase?
Yes. The customer should inform the cashier how much to deduct from the gift card and how much to deduct from the other payment method(s). Please note that some stores are not able to split purchases between gift cards and credit or debit cards. In these cases, a customer may need to pay the difference in cash or check.
Can the gift card be used at an ATM, “Pay at the Pump Gasoline,” or gratuities?
No. The gift card cannot be used at ATMs, Pay at Pump Gasoline, or for tips or gratuities.
Can the gift card be personalized or embossed with the recipient’s name?
No. One of the safety features of the gift card is its consistent appearance. At this time, gift cards cannot be personalized or embossed with any recipient’s name.
Can the gift card be used online, for mail orders, or phone order purchases?
No. The gift card will decline if these types of purchases are attempted.
Can balances from multiple gift cards be combined on to one gift card?
Yes. Contact the shopping center management office or call the number on the back of the gift card for more information.
What should a customer do with the gift card once the funds are depleted?
Keep the gift card, even after the balance is depleted, in case items need to be returned. A merchant might ask a customer to present the gift card as proof of purchase.
For all other questions regarding the gift card, please contact the management office or email clientsupportsupervisors@storefinancial.com. Please be sure to provide the sixteen (16) digit card number.
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